A1. Information Transfer — Non-verbal to verbal : (5 marks) (alternative to A2)Read the information given in the following table. Write two paragraphs based on it. Give a suitable title to it :[Table with two columns — “Effective Communication” : (i)…

Title : Effective and Ineffective Communication

Communication succeeds when the speaker and the listener are both fully involved. Effective communication makes use of body language and gesture, so that words and actions say the same thing. The speaker keeps eye contact and uses facial expressions that show interest, and he is emotionally involved in what he says. His tone is proper — neither too loud nor too dull — and it carries his feeling to the listener.

Ineffective communication, on the other hand, fails because of the speaker’s own faults. Lack of interest and lack of attention make both the speaker and the listener indifferent. If the topic is unknown to the speaker, his words carry no weight, and the use of inappropriate vocabulary confuses the listener instead of convincing him. Good communication therefore needs interest, knowledge, attention and the right words.