(Complete block format, open punctuation.)
12, Shanti Niwas
Hill Road, Bandra (West)
Mumbai 400050
10 January 2025
The Sales Manager
Sampark Infotech
Bandra (West)
Mumbai 400050
Subject: Complaint about a damaged Wi-Fi router and claim for replacement/refund
Reference: Order No. SI/2025/0458 dated 5 January 2025
Dear Sir/Madam
I had ordered a dual-band Wi-Fi router (Model AX-1800) from your online store vide the above order and paid Rs. 3,499 through net banking. I appreciate that the order was delivered promptly on 8 January 2025.
However, on opening the package I found that the router is damaged. Its outer casing is cracked, one antenna is broken and the device does not power on even when connected to the adapter supplied with it. I have tried another power socket as well, but the router remains dead and is therefore of no use to me. As I work from home, this has also caused me considerable inconvenience.
Since the product was defective at the time of delivery, I request you to replace it with a new, working router of the same model within seven days, or refund the full amount of Rs. 3,499 to my account. Kindly also arrange for the damaged router to be collected from my address. Copies of the invoice and photographs of the damaged product are enclosed for your reference.
I trust that you will settle this claim promptly and maintain the goodwill your shop enjoys.
Yours faithfully
(Signature)
Anil Sharma
Encl.: 1. Copy of invoice
2. Photographs of the damaged router
