You ordered a cellphone from Click & Buy online shopping portal. On opening the parcel, you noticed that the cell phone was damaged. Write a complaint cum claim letter to the Customer Relations Manager.

(Complete block format, open punctuation – every line begins at the left margin.)

B-204, Sai Darshan Society
L.B.S. Marg, Ghatkopar (West)
Mumbai 400086

17 June 2025

The Customer Relations Manager
Click & Buy Online Shopping Pvt. Ltd.
Andheri (East)
Mumbai 400069

Subject: Complaint about a damaged cellphone and claim for replacement
Reference: Order No. CB-784512 dated 10 June 2025

Dear Sir/Madam

I had ordered a smartphone (Model X5, 8 GB/128 GB, Black) from your portal vide the above order and paid Rs. 18,999 online. The parcel was delivered to me on 14 June 2025.

On opening the parcel I found that the phone was damaged: its screen is cracked across the middle, the back panel is dented and the phone does not switch on even after charging for two hours. The outer box was also torn, which suggests that the product was mishandled in transit. I have recorded an unboxing video and taken photographs of the damage.

As I have paid for a new, working phone, I request you to replace the damaged handset with a new one of the same model within seven days, or refund the full amount of Rs. 18,999 to my account. Kindly arrange for the damaged phone to be picked up from my address at your cost. Copies of the invoice and photographs are enclosed.

I hope you will look into the matter promptly and settle my claim.

Yours faithfully

(Signature)
Neha Joshi

Encl.: 1. Copy of invoice
2. Photographs of the damaged phone