Expectations of society towards business are changing.

Answer: Yes, society now expects business to go beyond profit and act as a responsible member of society.

• Earlier, business was seen only as a profit-earning activity. Today society expects it to fulfil social responsibilities.
• Consumers expect quality goods at fair prices, honest advertising and good after-sales service.
• Employees expect fair wages, good working conditions, job security and participation in management.
• The community expects business to protect the environment, control pollution and contribute to social welfare (CSR).
• Government expects business to pay taxes honestly, follow laws and help in national development and employment generation.
• Growing education, consumer awareness, media and globalisation have increased these expectations.

Thus, the expectations of society towards business are changing.