Mr. Ashok visited a shop to buy a pair of shoes of ₹700. The salesman forced him to buy a pair of bigger size shoes of ordinary company by claiming this size would be suitable to him. After reaching home, he discovered that shoes are still too big fo…

Question

Q.3 (2) Mr. Ashok visited a shop to buy a pair of shoes of ₹700. The salesman forced him to buy a pair of bigger size shoes of ordinary company by claiming this size would be suitable to him. After reaching home, he discovered that shoes are still too big for him. He complained about the shoes to the shopkeeper. It was denied by the shopkeeper to replace the shoes despite of availability of stock. In above case:- (i) Which right has been violated? (ii) Is Mr. Ashok a buyer or an ultimate consumer? (iii) Where can Mr. Ashok file his complaint?

Doubtly AI · Accepted Answer

Answer: (i) Right to choose has been violated, because the salesman forced Mr. Ashok to buy shoes of a particular size and company instead of letting him choose. (By refusing to replace the shoes, the shopkeeper also ignored his right to redressal.) (ii) Mr. Ashok is an ultimate consumer, because he bought the shoes for his own use and not for resale or commercial purpose. (iii) He can file his complaint in the District Consumer Disputes Redressal Commission (District Commission), because the value of the goods (₹700) is within the pecuniary limit of the District Commission (up to ₹1 crore under the Consumer Protection Act, 2019; up to ₹50 lakh after the 2021 revision).

Mr. Ashok visited a shop to buy a pair of shoes of ₹700. The salesman forced him to buy a pair of bigger size shoes of ordinary company by claiming this size would be suitable to him. After reaching home, he discovered that shoes are still too big fo…

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