Answer:
The Consumer Protection Act gives the following rights to consumers:
- Right to safety: Consumers have the right to be protected against goods and services that are hazardous to life and property, e.g. electrical appliances, medicines, food products.
- Right to be informed (information): Consumers have the right to know the quality, quantity, purity, standard, price, date of manufacture and expiry of goods, so that they can make the right choice.
- Right to choose: Consumers have the right to select goods and services from a variety of products at competitive prices without any pressure from the seller.
- Right to be heard: Consumers have the right to put forward their complaints and views, and their interests must receive due consideration at appropriate forums.
- Right to seek redressal: Consumers have the right to seek remedy against unfair trade practices or exploitation, such as replacement, repair, refund or compensation.
- Right to consumer education: Consumers have the right to acquire knowledge about their rights and remedies so that they can protect themselves.
- Right to healthy environment: Consumers have the right to a pollution-free environment that improves their quality of life.
