Consumer Protection

Answer: Consumer protection means safeguarding consumers against unfair trade practices, exploitation and deficient goods and services by sellers.

It includes making consumers aware of their rights and responsibilities and providing legal machinery for redressal of their grievances. In India, the Consumer Protection Act, 2019 gives consumers rights such as the right to safety, to be informed, to choose, to be heard, to seek redressal and to consumer education. It sets up District, State and National Commissions and the Central Consumer Protection Authority. Consumer organisations and NGOs also help protect consumers.