Answer: Along with rights, consumers have responsibilities. Any four:
- Insist on cash memo / bill: The consumer should always take a proper bill or cash memo for purchases; it is needed as proof for filing a complaint.
- Check standardisation marks: He should buy goods with quality marks like ISI, Agmark, FPO and Hallmark to ensure safety and quality.
- Read labels carefully: He should read information about price, quantity, ingredients, date of manufacture and expiry before buying.
- Follow instructions: He should follow the manufacturer’s instructions for use and safety of the product.
- File genuine complaints: He should file a complaint with the appropriate commission against unfair trade practices, and not make false or frivolous complaints.
- Be aware of rights: He should know his rights and be quality-conscious and avoid buying on impulse.