Explain any four rights of the consumers.

Answer: Consumers have the right to safety, to be informed, to choose, to be heard, to seek redressal and to consumer education. Any four:

1. Right to safety: Consumers have the right to be protected against goods and services that are hazardous to life, health and property, such as defective electrical appliances, adulterated food or spurious medicines. They should buy standard products with ISI, Agmark or FPO marks.
2. Right to be informed: Consumers have the right to full and correct information about the quality, quantity, purity, standard, price, date of manufacture and expiry of products, so that they can protect themselves from unfair trade practices.
3. Right to choose: Consumers have the right to choose from a variety of goods and services at competitive prices. Sellers should not force them to buy a particular brand or impose tie-in sales.
4. Right to be heard: Consumers have the right to have their complaints and interests considered at appropriate forums. Business firms should have grievance cells, and consumer organisations represent consumers before government bodies.
5. Right to seek redressal: Consumers have the right to get relief such as replacement, repair, refund or compensation against unfair trade practices and defective goods by approaching the District, State or National Commission.
6. Right to consumer education: Consumers have the right to acquire the knowledge and skills needed to be informed consumers throughout life.